Exchange
Policy
Last updated: January 2026
At Lynx n Co we want you to love how your order fits. We operate an exchange-only policy. We do not offer cash refunds, but we are happy to swap your item for a different size or colour when the conditions below are met.
1. Size Issue
If the size you received does not fit, please measure your actual waist size using a tape and share the measurements with us before requesting an exchange.
2. Return Address
Send the item you wish to exchange to the following address via Post Office or Courier Service:
Lynx n Co
193/A, 1st Cross Lane, Dipitigoda Road
Dalugama, Kelaniya
Phone: +94 76 883 3681
3. Product Condition
The product must meet all of the following requirements:
- The product must be in original condition.
- No damage of any kind.
- All tags must be attached.
- The product must not be worn, washed, or used.
- Items failing to meet these requirements will not be eligible for exchange.
4. Verification
Once we receive your parcel, we will check the size against the measurement you provided. If it matches and the product meets our condition policy, we will process your exchange.
5. Processing Time
Please allow up to 5 working days after parcel receipt for your exchange to be completed after we receive your parcel.
6. Delivery Charges
Delivery fees for exchanges (size or colour) must be covered by the customer. You will need to settle courier charges when sending and receiving the parcel.
7. Important Notice
We do not offer cash refunds under any circumstances.
Exchanges are only available for size or colour issues.